Phonics International Limited
TERMS AND CONDITIONS
Effective date: 25th May 2018
At Phonics International we offer our customers state of the art e-commerce security. All credit card and debit card transactions on our shopping area are protected so you can relax and enjoy the on-line shopping experience.
Phonics International’s legal jurisdiction is the United Kingdom.
Return, Refund and Cancellation Policy
We want you to be completely satisfied with every purchase that you make with Phonics International. You have the right to cancel any physical goods order within seven days of your order and if you do so, your payment will be returned in full, minus any shipping charges. For non-physical goods (online training and programmes), we will only consider refunds on a case-by-case basis depending on the circumstances (pro-rata). If you wish to cancel, you can do so by email, post or telephone:
The Information We Collect and Use:
By information we mean information about you collected through our Service/Product website(s), including your email address and other information you provide to us by registering for our services or making requests for information about our services. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a site feature, performing and carrying out the terms of the Service or supplying a product, or communicating with you as a customer and/or a member of the Service.
Registration for the Service is not required to simply view the Site. If you elect to register for the Service, Phonics International Ltd asks you for information that enables us to provide the Service and/or supply the product. You will be registering your details with Phonics International Ltd on the form provided and such registration may require you to provide contact information such as your name and email address.
From time to time, we may collect general, non-personal, statistical information about the use of the Site and the Service, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they “click” on. We collect this information through the use of technologies such as “cookies” and “IP addresses”, which are discussed in greater detail below. We may also group this information into aggregate visitor data in order to describe the use of the Site and Service to our existing or potential business partners or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the Site.
An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers, the computers that “serve” web pages, automatically identify your computer by its IP address. Phonics International Ltd collects IP addresses for purposes of system administration, to report aggregate information to third parties and to track the use of the Site. When visitors request pages from the Site or click on a link in a mailing sent through the Service our servers log the visitors’ IP addresses. We reserve the right to use IP addresses to identify a visitor or list member when it will enhance the users experience or if we feel it is necessary to enforce compliance with the Site’s policies or to protect Phonics International Ltd, the Site, its visitors, the Service, our Internet Service Provider partners, the list members or others.
Clear Gifs (Web Beacons / Web Bugs)
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the period at the end of this sentence.
We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.
Information Sharing and Disclosure:
Agents and Third Party Service Providers
To provide the Service to you, we may sometimes use other businesses to perform certain specialized services such as data processing or other technology services. In such instances, we may provide your personal information to those businesses but they are not permitted to retain or use your information for any other purpose.
Change of Control / Asset Transfer
As the Company develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the Site or the Service, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified in accordance with the “Changes to this Policy” section of the policy if their personal information is provided to the new corporate entity or asset purchaser.
Phonics International Ltd reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Phonics International’s rights or property, other visitors, list members, or anyone else that could be harmed by such activities. Phonics International Ltd also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it.
Communications From the Site:
Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the products or services you request, and to manage your account. We may communicate with you by email or telephone.
Newsletters and Promotions
We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Service Email messages are required to fulfil the Service to you. You may opt out of these communications, which are not promotional in nature. If you do not wish to receive them you may opt-out and/or deactivate your account by following the instructions included in each communication or by contacting Phonics International Ltd’s support at email@example.com
We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.
Security and Information Protection:
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our payment forms, that information is encrypted using Secure Socket Layer (SSL) technology.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Protecting the security of your personal information is very important to us. When we store information that you have provided when registering with us, that information is protected by security measures that include “firewalls” (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), “intrusion detection systems” (a combination of computer hardware and software that helps detect any unauthorized visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while Phonics International Limited strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.
Links to Other Sites
We do not knowingly collect information from children under the age of 13 on the Site or through the Service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.
Changes to this Policy:
All products will be shipped within 7 days via the most appropriate courier service.
Phonics International Ltd.,
Maes y Bedw,
01635 8000 33