Money-back Guarantee Policy

Phonics International Limited

1. Introduction

Phonics International Limited aims to ensure that all customers are satisfied with the quality and value of its educational resources and training services. This policy outlines the conditions under which refunds may be requested.

2. Scope

This policy applies to all services and products provided by Phonics International Limited, including:

  • phonicsinternational.com
  • phonicstrainingonline.com
  • No Nonsense Phonics resources and associated training

3. General Policy Statement

We are committed to providing clear information about our products and services to enable informed purchasing decisions. Refunds are considered on a fair and reasonable basis, taking into account the nature of digital educational content.

4. Digital Training Courses

Due to the nature of digital content delivered online, the following conditions apply:

  • Where access to a course has been granted, and content has been accessed or downloaded, this may be deemed as the service having commenced.
  • In such cases, refunds may be limited or declined, particularly where a significant portion of the course has been accessed.

However, we will consider refund requests where:

  • The course content is materially not as described, or
  • There are technical issues that prevent reasonable access and cannot be resolved, or
  • The request is made within a reasonable timeframe and minimal content has been accessed

5. Timeframe for Requests

Refund requests should normally be made within 14 days of purchase.

Requests made after this period may still be considered at the discretion of Phonics International Limited.

6. How to Request a Refund

Refund requests must be submitted in writing via:

Please include:

  • Full name
  • Proof of purchase
  • Details of the reason for the request

7. Review Process

  • Requests will be acknowledged within 3 working days
  • Each request will be reviewed on a case-by-case basis
  • A decision will normally be communicated within 10 working days

8. Outcomes

Possible outcomes include:

  • Full refund
  • Partial refund
  • Alternative access or support offered
  • Decline of refund request with explanation

9. Consumer Rights

This policy operates in accordance with applicable UK consumer legislation, including the Consumer Rights Act 2015.

Nothing in this policy affects your statutory rights.

10. Contact

Phonics International Limited
Email: support@phonicsinternational.com

11. Policy Review

Last reviewed: April 2026
Next review due: April 2027